Report: American Utility Management (AUM)
Reported By: Mad_as_hell (fresno California)
United States of AmericaAmerican Utility Management ,AUM, AUM-Inc Flaud billing and rate hikes Fresno, California
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American Utility Management (AUM)
P.O. Box 60068 Los Angeles, CA 90060Fresno California 93720
United States of America
Phone: 1-866-520-1245
Web Address: www.aum-inc.com
Category: Utility Companies
Submitted: Monday, December 21, 2009
Posted: Monday, December 21, 2009I moved into my apartment in October of 2008. Each month since AUM has billed for trash, sewer and water. Each month following the bills have increased from a few cents to several dollars. The first bills I was recieving ranged from $17.00 - $18.00. No problem. Slowly each month since it gradually made it's way to $23.00, then to $26.00. The last two months I have had to pay $30.00 nearly double what I was paying just over a year ago. I called AUM and asked them why it's going up. The person on the other end told me that it is billed in the square footage of your apartment. Well lets see.... the square footage didn't go up so why did my bill go up? And I asked this. She said the same thing again and couldn't give me a strait answer. I also told her I know that the building we are in isn't on any type of water meter because I work for the city and I know this. Same answer... apartment size. I asked to talk to someone about it who knew more and they had already left for the day. This was today.
It has also been very conveinient for them to tack on a $10.00 late fee when ever they feel like it. I once paid my bill 7 days early and had the bill tracked via priority mail to see when it arrived etc... It arrived 2 days after I sent it, and didn't land there on a weekend. They didn't post payment until 1 day after it was due turning a late fee. I disputed this and had the fee reversed.
To me this company is crooked and just bills just to bill. I complained to the apartment manager and she is suppose to forward this all to the corparate HQ. Good luck to me.
It has also been very conveinient for them to tack on a $10.00 late fee when ever they feel like it. I once paid my bill 7 days early and had the bill tracked via priority mail to see when it arrived etc... It arrived 2 days after I sent it, and didn't land there on a weekend. They didn't post payment until 1 day after it was due turning a late fee. I disputed this and had the fee reversed.
To me this company is crooked and just bills just to bill. I complained to the apartment manager and she is suppose to forward this all to the corparate HQ. Good luck to me.
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