01/29/2008 As a resident since 2001, I remember the days before they had this water scam. The have steadily increased the pain of this more and more. They used to include the water in your rent. That is, there was no separate water bill. A few years ago, they started this insane scheme to come with some sort of way to rook everyone. They have done so. Right after I finally acceded to the bill, they pull something like this. First, I would _love_ to see the comparisons of what we are billed for just the raw water usage (outside of superfluous fees) and the real water bill. Secondly, the fees are nothing short of highway robbery. Then to make you send this piddling bill out of state to the same rip-off artist is just arrogance put forth into malice. I have put up good posts about the Darlington in the past, and I have defended it, but with this practice, as well as a number of other ones (such as price adaptations based on what the prospects look like...can we say racism, sexism?), this new "management" team is set out to destroy any remaining value that the Darlington has. We are on a month-to-month, now, and we are looking to buy somewhere else. All I can say is woe be to those who stay. They are asking to be raped, pillaged, and otherwise taken gross advantage of. ============================== From: Anonymous Date: 01/30/2008 I agree, this water bill thing is out of line, I can't wait to see these crooks exposed. I have a problem with them raising the rent each year I renew my lease, most leasing companies raise every 2-3 years. Darlington needs major meaia coverage for ripping us off, and that shifty AUM as well. ==================================== From: sunnyc02 Date: 04/29/2008 I have lived in Travis county in 3 different apt complexes, and it is always the same story. There is a complete lack of enforcement and/or support for individual tenants and it is frighteningly apparent when dealing with office management. They seem aware of that which makes them very brazen and unintimidated, with slum lord-like behavior. This also makes them dangerous, risking the health and well being of each and every tenant. Until changes are made we can all be expected to live in fear and just plain take it! As a result I have planned to move to another county when my lease is up, I am told that Williamson might be a better fit for those who are aware of their own rights, but who knows. I guess ignorance is bliss afterall. ========================================= From: AUMSucks Date: 08/19/2008 I have a major problem with American Utility Management and have set up my own blog to complain about them. Take a look at: http://aumsucks.blogspot.com I have written to various local firms in Oakbrook and Hillside, Illinois sending them magnets and post cards with my blog name on it. I will be adding this web site to my blog complete with your comments. Now anytime someone puts into their search engine AUM or American Utility Management among the other references will be my blog. ============================================ From: Anonymous Date: 09/23/2008 American Utility Management (A.U.M.) AUM is the Illinois firm that bills our condo for local water usage and sewer fees. They have connected to our water line, at our water heater, a metering device which reports to them electronically as to how much water our unit uses. No one actually comes out to read the meter. In theory you get a flat base rate billing ($14.12) for your first 3,000 gallons and after that you are charged additional money. I have an inquiry pending with them, due to some oddities in bills that I have gotten over the last 15 months. Bill for months that no one was at the condo are higher than for those months it was occupied! Only 6 out of 15 bills have the 'usage summary' which shows you how many gallons you have used. I want to know why for both items. I also found that AUM has had over 60 Better Business Bureau complaints in about 20 months of BBB membership. I am not surprised to see them on other internet sites. ======================================== From: Anonymous Date: 04/11/2009 Hi everyone, I am also a victim of AUM and my fellow residents here at Summer View Apartments in Sherman Oaks CA. They charged my neighbor $150.00 for water, sewer, trash, and electric for the entire month she was gone. Ok so if she was gone the entire time, where do they get the fee if everything was turned off and nothing was on??? Now these apartments are not that big, a small one bedroom. The air-conditioner is a small unit in the living room and that is it. My bill for all was at the most in the summer $60.00 with Minol and they changed it over to AUM and the bill was jacked up to $150.00 in my building. One of the other residents same apartment size had his air-condtioner on all day in his place and they only charged him $50.00 but the residents in my building were being charged around $ 150.00. Something is not right here. My neighbor and I have made several complaints about these high bills. Nothing has been done. I am thinking of hiring an attorney. AUM needs to fix the problem and not try to scam people because they will get sued. Anyone here up for it? ============================================= From: NautilusCove Date: 05/02/2009 No surprise that high bills continue when the unit is empty. Happened to me also. Six months when I was totally GONE from the condo over a 14 month period I was getting bills that were higher than when I was there and actually using water. Our condo finally got rid of them. Take a look at my blog site about AUM: http://aumsucks.blogspot.com =========================================== From: NCCOwner Date: 05/19/2009 I looked up the BBB report on this firm (see below link) and cut and pasted the info FYI. 69 complaints in 3 years and they are still a member in good standing, maybe this BBB should change its name to BCB - Better Coverup Bureau. http://www.bbb.org/chicago/business-reviews/billing-service AUM Report: Customer Complaint History When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaint s================================================ From: Anonymous Date: 03/14/2010 this apartment bldg is so bad i went back to my ex. the same mth. i left there was a murder in the bldg. mgmnt is very mean and rude. apts are small, not clean when you move in. small, small,small. i do not advise anyone to move here. oh yeah, one more thing. they paint over the dirt...and you cannot sit in the lobby to read your newspaper and drink coffee. not that you would want to..and i always paid my rent and recieved my deposit back when i left. after hmmm 5 mth.
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Read more: http://www.apartmentratings.com/rate/GA-Atlanta-Darlington-Apartments-845944.html#ixzz0z9c3WD1a
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