AUM: Let's Get To Know Who The Players Are.

 I say we familiarize ourselves with who's stealing our money. Scroll below for the President's Info, CFO, and Vice Presidents of American Utility Management. Now we know where to start our war!

 

Company Overview

American Utility Management Inc. provides energy and utility management services for residential customers, and properties owners and managers. It offers resident billing services, including real-time reporting, system integration, and training; and energy consultancy services, including rate and tariff analysis, energy commodity procurement, facilities utility analysis, alternative energy solutions, and strategic energy planning. The company also provides bill aggregation and payment services, including cost and consumption reporting, budget and YTD reporting, bill scanning and data entry, and vacant unit cost recovery; and sub metering services, including initial analysis, day-to-day readi...

American Utility Management Inc. provides energy and utility management services for residential customers, and properties owners and managers. It offers resident billing services, including real-time reporting, system integration, and training; and energy consultancy services, including rate and tariff analysis, energy commodity procurement, facilities utility analysis, alternative energy solutions, and strategic energy planning. The company also provides bill aggregation and payment services, including cost and consumption reporting, budget and YTD reporting, bill scanning and data entry, and vacant unit cost recovery; and sub metering services, including initial analysis, day-to-day reading, monitoring, customer care, and transition installation and reporting. American Utility Management Inc. was founded in 1994 and is based in Oak Brook, Illinois.

Detailed Description

2211 South York Road
Suite 320
Oak Brook, IL 60523

United States

Founded in 1994

Phone:

603-218-1400

Fax:

603-218-1401

www.aum-inc.com

Key Executives

Michael Miller

President

Robert Malpasuto

Chief Financial Officer

Dave Carpenter

Executive Vice President of Operations

John Lis

Senior Vice President of Sales

Sheila Mulvaney

Senior Vice President of Client Services

Compensation as of Fiscal Year 2010.

Rip Off Report: AUM American Utility Management, Inc.

http://www.ripoffreport.com/Utility-Companies/American-Utility-Man/american-utility-management-a-48pfe.htm

Check out this report. SHOCKER!

Report: American Utility Management (AUM)

  

Reported By: (Panama City Beach Florida)

American Utility Management (AUM) Employees so dumb they make rocks look smart! Hillside Illinois

... A final update on my dealings with AUM

3Author 0Consumer 0Employee

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American Utility Management (AUM)

4415 Harrison Street Ste 503, Hillside, Il 60162
Hillside Illinois 60162
U.S.A.
Phone:  708-449 3680
Web Address: 

Category: Utility Companies

Submitted: Wednesday, March 19, 2008

Last posting: Thursday, January 01, 2009

20 other firms change my address with no problem but there is always one moron you have to contend with. This AUM company insists that the post office software they use is telling them the address of my mail receiving service isn't correct so they can't change my address. I don't get the bill because they don't (& won't) make the change, plus they have the gall to try and charge me $7 late fee!
=======================================

3-18-08

President
American Utility Management
POB 879
Hillside, Il, 60162

Complaint About Really Stupid People Who Work For Your Firm

Dear Sir:

I have spent a great deal of time on this matter today and I am entirely displeased and will be forwarding a complaint on the matter to the PSC.

Over a month ago I phoned your CS number to find out what the bill was and put in an address change. The amount due was 88 cents and I was told that it would just be put onto the next months bill as anything under $1 was just carried over.

I also gave them my 'new' address, a mailing service where I have a box and who receive and forward my mail when I am out of town.

Today by chance I checked the service address mail box and found a bill for $68.84 (attached) which included a $7.00 'late payment charge'. In looking into this and speaking with an incredibe bunch of pencil pushers (Lisa, CS Mgr & P. Williams Call Center mgr) I learned that the address change never went into effect as they were 'unable to verify' the new address with the USPS automated postal equipment.

They absolutely REFUSED to make the address change or credit back the $7 late charge.

I am in no way responsible for the nonsense argument given by Williams that they 'can't' change my address. Every other firm I requested a change from has changed the address and my mail comes in regularly, from Amexp, City Corp, various banks and even a statement from an overseas bank, which arrived today (see attached redacted copy).

The foolishness I have encountered with my dealings over a simple address change reflect the worst of the pencil pusher mentality. Your firm is worse than the IRS or the DMV. Your people simply haven't got enough common sense to come in out of the rain.

The address below is my one and only address for the receipt of mail and I am in no way interested in some made up BS story about how the 'Postal Service' can't verify the address. They deliver 2 tubs of mail to this mail service every day and it has been open for 4 years that I know of, so let's not spout more nonsense about how you can't change the address. I don't like liars or pencil pushers. If you want to get paid then you better send the bills to my address and I also want that $7 'Late Payment Charge' reversed, I won't send ANY payment until these matters are cleared up.
I am however, putting in complaints with the PSC and the BBB about your firm.

Sincerely,

Bill H
1xxxx Hutchinson Blvd 190
Panama City Beach, Fl 32407

850 532 xxxx

AUM Acct: XX11626xxxx

Annoyed Consumer
Panama City Beach, Florida
U.S.A.

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REBUTTALS & REPLIES:

3Author 0Consumer 0Employee

#1

Update By Author

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3 months later - still no address change!

Annoyed Consumer - Panama City (U.S.A.)

SUBMITTED: Wednesday, June 25, 2008 POSTED: Wednesday, June 25, 2008

After another 3 months have past since my initial post and AUM is still not sending their statements to the correct address, what happens to them I have no idea but if they ever do send the bills to my correct address then I will pay them, but NO 'late charges' they were told six months ago about the address change, so any late charges are not going to be paid. Here is my latest letter:
==============

William H
1XXXX Hutchison Blvd #1XX
Panama City Beach, FL 32407
==========

Phone: 850 532-XXXX

email: xx@hotmail.com

Fax: 732 960-XXXX

Thurs 6/26/08

President

American Utility Management

P O Box 879

Hillside, Il 60162

RE: Complaint about AUM - Listing on Rip Off Report

Dear Sir:

Six months have now past since I first informed your company of my address change. Since I have had no incoming from you in at least 3 months it seems that you still have not had enough common sense to make the change.

I am enclosing a copy of one of several consumer sites where I have posted my complaints about your stupid company. Shortly I will be updating them to reflect your continued foolishness in not changeing the address and posting copies of my prior letters and 1 incoming item.

I did get a reply - at the correct - address some months from someone you passed my last letter of to, so clearly your firm can write to me at the correct address if you wish to do it.

I have also written to the BBB and Panama City Beach Water Department to update them on your firms stupidity.

Sincerely,

Bill H

encl: 2 pages from Rip Off Report of 3 months ago

#2

Update By Author

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Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?

A final update on my dealings with AUM

Annoyed Consumer - Panama City (U.S.A.)

SUBMITTED: Thursday, January 01, 2009 POSTED: Thursday, January 01, 2009

I am the author of the original complaint. The matter with AUM is now 'settled' with the address change finally going into effect and some credits issued to my account as explained below.

When I finally did get all the monthly bills at the 'correct' address I was both amazed and annoyed to find that in months that I was NOT at my condo I was being charged more for water than those months when I was at the condo and using water.

AUM bills you a flat rate for 2000 gallons of water whether you use it or not, if you go over the 2000 then you get billed extra. This is fine with me, people who use more should of course pay more. The problem here is that in 5 months of the 15 months when I was absolutely gone (at my home in another state) I was getting billed for extra usage over and above the 2000 gallons. This is of course impossible and I complained to our condo management and to the AUM people. The matter was looked into and the condo people verified that I was in fact not in residence during those months. An adjustment was made by one of the only helpful people employeed by AUM who was able to actually look at daily usage for 3 of the most current months and verified that despite their billings there was absolutely ZERO usage during those months. They could only go back 3 months but accepted that those other months were also wrong.

So the upshot of this was that for my initial complaints and my subsequent adjustments for incorrect bills I got 2 credits for about $150. Also, perhaps as a result of my complaints or perhaps other complaints by owners, our condo has gone to direct billing of unit owners for their combined water/sewage bills. No more dealing with AUM or having to put up with their stupid customer non-service people.

I also see that another building in Atlanta has gripes about AUM and you can see that at: http://www.apartmentratings.com/rate/GA-Atlanta-Darlington-Apartments-725295.html

More American Utility Managment Contact Information

They clearly wont comply with my requests to have management contact me, so I will be detailing as much contact information as I can find:

Business Contact and Profile for American Utility Management, Inc.
Name:	American Utility Management, Inc.
Phone:	(630) 218-1400
Fax:	(630) 218-1401
Address:	2211 York Rd Ste 320
	Oak Brook, IL 60523-4030
	Yahoo Map
Website:	www.aum-inc.com
Original Business Start Date:	January 1994
Principal:	Mr. Michael Miller, President
Customer Contact:	Mr. Michael Miller, President - (630) 218-1400 or bbbrequest@aum-inc.com
Email Address:	bbbrequest@aum-inc.com
Type of Business:	Billing Service, Public Utility Consultants
BBB Accreditation:	American Utility Management, Inc. is a BBB Accredited business.
Additional DBA Names:	AUM

AUM Michael Miller Contact Information

NAME:	American Utility Management, Inc.
BBB MEMBER:	YES
CONTACT:	Mr. Michael Miller
ADDRESS:	2211 York Rd Ste 320 Oak Brook, IL 60523-4030
PHONE:	630 218-1400
FAX:	630 218-1401
Website:	www.aum-inc.com  You'll be hearing from me Michael. That's for sure.

Create a Blog About AUM American Utility Management and How They Stole From You!

They're doing it to all of us.. It's a sick unethical Monopoly and they know it. They're taking advantage of us by stealing our money. We MUST fight back. 


Many of you have been struggling the way I have to get my hard-earned money back from the Liars and Thieves employed by AUM Inc., but they hire fancy Legal people to try and confuse you, just like they're doing with me. 


I have requested contact 50+ times by management or a CEO and they completely avoid me!


I have filed 5 BBB complaints and continue to be brushed off by their legal team. 


It's clear that there is not enough of us standing up for ourselves, and now is the time to take a stand.


AMERICAN UTILITY MANAGEMENT IS GOING TO PAY US WHAT THEY OWE US!


Right?


Start your own blog here, and complain on BBB.ORG


If there are any other resources people would like to share PLEASE DO. 

NAME:	American Utility Management, Inc.
BBB MEMBER:	YES
CONTACT:	Mr. Michael Miller
ADDRESS:	2211 York Rd Ste 320 Oak Brook, IL 60523-4030
PHONE:	630 218-1400
FAX:	630 218-1401
Website:	www.aum-inc.com

Supprt This Blog - http://aumsucks.blogspot.com/

Thank you to whomever created this blog:


http://aumsucks.blogspot.com/


As I have been fighting with AUM to get money back that is owed to me (hundreds that they stole) I tried researching some more and came across this blog which is greatly influencing my current strategy to put the thieves in their place.


Join us! Create a BLOG detailing your frustrations with the customer service/management or lack thereof relating the AUM (American Utility Management) aum-inc.com and PLEASE complain to the BBB.ORG, use this resource!

AUM is a Monopoly, and They Know It!

When a company doesn't have to compete with other companies, customer service and ethics goes right out the door.




AUM is a perfect example of this.


https://www.aum-inc.com/


Here is contact information for AUM:
portfoliomanagement@aum-inc.com
info@aum-inc.com


 It's time we utilize what very few resources they even allow us. They'll be hearing from me, that's for sure!

Sales:

For information regarding sales, contact us at:
Phone: (800) 418-5393
E-Mail: Sales Department

Corporate Customer Service:

Customer Service Representatives are available from 9:00 a.m. - 5:00 p.m. Monday through Friday to answer your questions
Phone: (800) 418-5393
E-Mail: Account Management Team

Resident Customer Service:

Customer Service Representatives are available from 9:00 a.m. - 5:00 p.m. Monday through Friday to answer your questions
Phone: (866) 520-1245